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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ryan Jacobsen

July 10, 2026

5  out of  5
rating by Ryan Jacobsen
"Just moved back from California and had Jonathan help me out with my coverage. Easy simple and fast, communication was top tier. 5 ⭐️"
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Rey Perez

July 8, 2026

5  out of  5
rating by Rey Perez
"As a business owner, having people you can trust and count on makes a huge difference, and they have always gone above and beyond for me & my company Rey Perez the Electrician….
A special thank you to Ana Nick and Yeni for always helping me right away with insurance certificates from different city’s ,answering my questions, and providing such friendly and professional service every time. Their kindness and attention to detail truly stand out
I highly recommend Brian Pool State Farm to anyone looking for excellent service, great communication, and a team that makes you feel valued.

Thank you all for everything you do!

— Rey Perez The Electrician ⚡️⚡️"
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Gabriela Herrera

July 7, 2026

5  out of  5
rating by Gabriela Herrera
"Amazing insurance provider. My parents were protected over 30 yrs ago with State Farm insurance .They were great then and that is why I have them as my insurance provider now! Thank you State Farm!"
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Gorette Garcia

June 26, 2026

5  out of  5
rating by Gorette Garcia
"Teresa Tule, does an outstanding job! it shows how much dedication she has given to her job to learn and stay up to date; I appreciate the time and support I received when I had questions about my policies. The information was explained clearly and patiently, which helped me better understand my options and make informed decisions. Thank you for providing a positive and helpful customer experience."
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miguel perez

June 26, 2026

5  out of  5
rating by miguel perez
"Been with state farm for years now and always have a great experience, nick is my to go agent always very helpful, knowledgeable and provides great service highly recommend him!"
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Joss111

June 19, 2026

5  out of  5
rating by Joss111
"Jonathan is a great representative. Was very clear about the pricing and how the process would go, I had a pleasant time! Great customer service :)"
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Karen Deutsch

May 1, 2026

5  out of  5
rating by Karen Deutsch
"Staff is always very helpful. My questions, concerns & needs are taken care of immediately."
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Jithin D Kurup

February 2, 2026

5  out of  5
rating by Jithin D Kurup
"Jonathan Guevara Arambula, Highly appreciated you and your service. Beyond and above."
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Juliana Camargo

January 16, 2026

5  out of  5
rating by Juliana Camargo
"La atención es muy buena la chica es muy amable"
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Robert OBrien

November 23, 2025

5  out of  5
rating by Robert OBrien
"I got in a collision with a deer in January of 2024, and Brian and Ana directed me to CARSTAR North Aurora and my car was repaired no problem."
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Adrian Ortega

June 13, 2025

5  out of  5
rating by Adrian Ortega
"Gracias por la atención."
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elizabeth

June 4, 2025

1  out of  5
rating by elizabeth
"don’t expect to hear back from them if you have a problem"
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Amelia Marin

June 3, 2025

5  out of  5
rating by Amelia Marin
"Es buena la atención de este lugar , cada vez que tengo una duda me ayudan a resolverla , el agente Brian es muy amable y su empleada la de recepción Ana es muy colaboradora , amable y respetuosa , no en cualquier lugar se consiguen buenas personas que atiendan , esta agencia te hace sentir como en casa cada vez que vengo a contribuir con mis pólizas , se podría decía que no solo es un negocio , te hace sentir como si fueras a visitar a un familiar

Gracias por siempre brindarme su ayuda sobre todo Ana"
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Erica Guillermo Rodriguez

May 27, 2025

5  out of  5
rating by Erica Guillermo Rodriguez
"Ana with State Farm was very helpful! Highly recommend her! She goes above and beyond to look for every solution possible!"
We responded:
"Erica - Thank you so much for your kind words. Ana has been here for over 11years and she is a HUGH part of the Brian Pool State Farm Agency. I know she does a great job but it is so special to hear it from our customers. Thanks again!"
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Salar Fadhel

May 12, 2025

5  out of  5
rating by Salar Fadhel
"Just transferred my insurance , had great experience with Jonathan Guevara, was so professional and very friendly."
We responded:
"Salar - We’re honored by your positive feedback! We look forward to continuing to provide you with great service! Jonathan is a great part of the Brian Pool State Farm Agency!! If there is anything else we can do for your insurance needs, just let us know!"
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Henry Saucedo

April 17, 2025

5  out of  5
rating by Henry Saucedo
"I would like to thank everyone one in Brian Pools office for all the help with my home and auto insurance. Highly recommend"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to the opportunity to assist you and you family!"
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Ulises Apantenco

April 11, 2025

5  out of  5
rating by Ulises Apantenco
"Nick helped me understand my insurance completely. Usually I hate talking to insurance people but he makes it easy. Great guy. Give him a raise!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gisselle Hernandez

April 4, 2025

5  out of  5
rating by Gisselle Hernandez
"Nick was very helpful and thorough! Very thankful we got someone who is understating of their client and wants to truly help."
We responded:
"We’re thankful for your feedback! Nick is awesome and I guess I will keep him around for a bit. :) It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jeannette

January 5, 2025

5  out of  5
rating by Jeannette
"Brian and his staff are always professional and helpful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Vidal Padilla

August 23, 2024

5  out of  5
rating by Vidal Padilla
"Excelente apoyo, y muy amable la persona, recomendando"
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Iris.

August 22, 2024

5  out of  5
rating by Iris.
"Nick was the guy who helped us and he did a really god job explaining all the things me and my mom had to know about insurance, what certain things meant, and made it easy for is to understand that he really was trying. A plus employee someone get this man a raise"
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Daniel Cervantes

August 14, 2024

5  out of  5
rating by Daniel Cervantes
"Ana the agent, she's amazing and gave a me a good coverage in these tough time 😄"
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Evelyn Gomez

August 9, 2024

5  out of  5
rating by Evelyn Gomez
"Ana was very helpful and quickly got us in and out!"
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Josias Garcia

August 7, 2024

5  out of  5
rating by Josias Garcia
"Excellent service and kindness,"
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Jerome Blackson

July 24, 2024

5  out of  5
rating by Jerome Blackson
"Get my haircut next door. Stopped in for a Saturday quote. Great experience with these guys. Took the time to explain coverages and possible cost changes ahead of time."